Shipping policy
Shipping & Fulfillment Policy
Last Updated: 11/20/25
At Prestige Apparel, we believe in transparency, clear communication, and fast fulfillment. Below is our official policy outlining how and when orders are processed and shipped.
Order Processing & Turnaround Times
Standard Turnaround
• Our normal turnaround time is 7–8 business weeks before shipment.
• This timeframe includes order processing, printing/production, and packaging.
High-Volume Periods
• During high order volume (holidays, viral demand, restocks, or warehouse delays), turnaround time may extend by an additional 2–4 weeks.
• We will always communicate delays clearly on our site and/or through email updates.
Special Promotions & Pre-Order Events
• Certain promotions, collaborations, or limited releases may have a 3–4 week turnaround time.
• This extended window will be clearly stated on the product page before checkout.
Our Commitment
• We always work to ship orders as quickly as possible, often sooner than the quoted timelines.
• Transparent timelines protect both our customers and our business.
Order Tracking
• Once your order ships, you will receive an email with a tracking number.
• Please allow 24–48 hours for tracking updates to appear.
Address Accuracy & Delivery Issues
• Customers must provide a complete and accurate shipping address at checkout.
• We are not responsible for orders shipped to incorrectly entered addresses.
• If a package is returned to us, reshipment fees may apply.
Order Status & Communication
• If an order is delayed beyond normal timeframes, we notify customers by email.
• Customers may contact us anytime at prestigeapparelcontact@gmail.com for updates or questions.
• We respond to all support requests as quickly as possible.
Proof of Fulfillment
For every shipped order, we maintain:
• Timestamped tracking information
• Carrier handoff scans
• Fulfillment logs
• Delivery confirmation when provided by the carrier
Lost or Stolen Packages
If a package is marked delivered by the carrier but cannot be located:
• Customers must contact the carrier directly to file a claim.
• We will assist with documentation but cannot refund orders marked delivered.
Quality Issues or Missing Items
If there is an issue with your order:
• Please contact us at [your support email] within 7 days of delivery.
• We will work with you to resolve the issue quickly.
Refunds / Cancellations
• Most items are made to order. Cancellations are only possible within 24 hours of purchase.
• After production begins, orders cannot be canceled or refunded unless there is a verified fulfillment error.
Customer Support
For assistance or order updates, please contact:
📧 prestigeapparelcontact@gmail.com